Refund Policy

Contributions made to Bird & Elephant through our founding membership tiers (Bird, Elephant, and Angel passes) represent direct backing of our pre-production pattern engineering and fit-testing. Because these funds are immediately deployed toward production development, memberships are generally non-refundable.

If a duplicate transaction or payment error occurs during checkout, we will gladly reverse the charge. If you made a contribution by mistake, please contact us within 48 hours, and we will do our best to process a refund back to your original payment method.

Once our physical clothing collections and furniture lines launch, standard return and refund policies will apply. Customers will have a specified window (e.g., 30 days) to return unworn garments or unused home goods for a full refund or exchange. Specific return instructions will be included with your physical shipping materials.

For all refund inquiries, billing discrepancies, or membership cancellation requests, please contact our support team directly at admin@birdandelephant.com. Please include your transaction reference or checkout email for faster assistance.